Return Policy

15 Days Return Guarantee

At Mollyevers, we are committed to providing exceptional service to our valued customers. 

Please be aware that any requests regarding after-sale problems must be submitted in 15 days of item delivery.

Important: Please ensure to inform and contact us in advance before returning any items. Failure to do so will result in the initiation of a refund being unavailable.

① Standard Size Orders

Returns are supported in 15 days after receipt of the goods if  the return conditions as below are met.
However, the shipping fee, expedited fee, and return shipping fee are borne by the customer.

     Return Conditions

• damaged
• defective
• unwashed
• unworn
• in original condition with their tags still attached.
• Returns will not be accepted for any items with obvious signs of wear, alterations, or missing tags.

     The following items are not returnable:

• Custom Size Dresses
• Custom Color Dresses
• Custom Style Dresses
• Final Sale Items
• Personal subjective reasons
• Threads are not defective products.
• More than 15 days

② Custom Fit Orders

Customized dresses are made just for you and no one else. So we are sorry that we cannot accept returns on custom dresses.

However, if there are any damaged, defective or mis-shipped items, we will offer a refund or resend new ones to provide a hassle-free shopping experience.

If you receive a damaged or defective dress that is caused by Mollyevers, please kindly contact  as soon as possible. Our team will promptly review your request and follow up.

③ How To Return

Please contact us to get a return address within 15 days after receiving your order.

1.Request return email 

2.Request approved

3.Receive return address

4.Customer send shipping info after return

5. Returned package received

6.Release refund

Email: service@mollyevers.com 

Please note:

• Please supply photos or other evidence that clearly shows the problems, including quality issues, damage during shipping, color/ style/ size errors.
• All returned items must be in original condition, unwashed, unaltered, undamaged, clean and with the original tags and packaging.
• Please send us the tracking number of your return package. (We are unable to arrange a refund without this information.)
• You need pay the shipping fee from your address to Mollyevers when you returned it back. 

Return Cost:
Customer is responsible for the return cost for customer remorse (does not fit or does not like for customer's reason). Mollyevers will response for the return cost if the item is damaged, defective, or mis-shipped.

 

Refund Time

After we received your returned dress, we will refund you full of the fees for items, not including the shipping fees. And the refund will be processed within 3~5 business days.

 

Cancellation Policy

For All Orders

• Unpaid orders will be automatically cancelled.
• Within 24 hours, you’ll get a full refund after canceling the order.
• Within 24-72 hours, you will get 80% product price refund and 100% shipping cost refund.
• More than 72 hours, you will get 60% product price refund and 100% shipping cost refund since we may have made your dress.
• Once your order is shipped, it cannot be cancelled. However, you can use the return policy after receiving the dresses.

Note: After payment, you will receive an order confirmation email. Please reply to the email within 24 hours if you need to change any information.

 

Exchange Policy

We are sorry that we are unable to offer an exchange service for dresses. If you have purchased an item and would like to exchange it for a different size, style, or color, you will need to return the item for a refund and place a new order for the correct item.

Note: You need to pay the shipping fee from your address to Mollyevers when you return it back.

Should you have any questions about the Return & Refund Policy, please contact us: 

Email: service@mollyevers.com 

Telephone: 1-626-890-2817

Address: Xingwang lu, Huangqiao, Xiangcheng District, Suzhou, Jiangsu, China
Post code: 215132

Working Hours: (Mon-Fri) 8:30AM -17:30PM (UTC+8)